Last updated: July 2026
1. Overview
Customer satisfaction matters to us. If something isn't right with your order, we want to make it easy to sort out. Please read this policy carefully so you know how returns, exchanges and refunds work.
2. Eligibility for Return or Refund
You can request a return, exchange, or refund if:
- You received a damaged, defective, or clearly faulty product.
- You received the wrong item, size, or color compared to what you ordered.
- The request is made within 3 days of the delivery date.
- The item is unused, unwashed, with original tags and packaging intact.
We strongly recommend recording an unboxing video of your parcel. This helps us verify and quickly approve claims for damaged, wrong, or missing items.
3. Non-Returnable Situations
- Items that have been used, worn, washed, or altered.
- Change-of-mind requests where the product itself is correct and undamaged (an exchange may still be offered at our discretion, subject to availability and any difference in price).
- Sale or clearance items, unless they arrive damaged or defective.
- Claims made after the 3-day window from delivery.
4. How to Request a Return or Refund
- Contact us on WhatsApp or email within 3 days of delivery.
- Share your order number/name, phone number, and clear photos or the unboxing video showing the issue.
- Our team will review your request and confirm the next steps (return pickup, exchange, or refund).
5. Refund Method & Timeline
- Cash on Delivery orders: refunds are sent via JazzCash, Easypaisa, or bank transfer to your provided account.
- Prepaid orders: refunds are issued to the same account used for payment, or as store credit if you prefer.
- Approved refunds are processed within 5–10 business days after we receive and inspect the returned item (where applicable).
6. Exchanges
Size or color exchanges are subject to stock availability. If the requested variant is unavailable, we'll offer a refund or store credit instead.
7. Order Cancellation
You can cancel your order free of charge as long as it has not yet been dispatched. Once an order is shipped, it can no longer be cancelled, but you may still be eligible for a return under this policy.
8. Contact Us
For any return, exchange, or refund request, please reach out:
